Q 1: How do I copy, paste or cut?
A 1: Mouse right click and choose “copy”. From the “My addresses” – click the row to open it and then click on the address. The address from the Receive CrypticCoin form can also be copied the same way.
Q 2: I`ve started the wallet software, but have no connection. What should I do?
A 2: Generally, you can reboot your computer.
Or you can kill(end) all process in the Task Manager manually (MAC Activity Manager).
Sort the processes alphabetically and kill (end) the following:
crypticcoind, crypticcoin-wallet, tor
Also, low connections speeds can cause connection problems! If in doubt, please check your connection speed at http://www.speedtest.net/ Upload speed less than 1.0 might cause problems.
Q 3: Is it necessary to convert coins from transparent to private?
A 3: No, that is your decision. Private transactions are more secure and they cannot be tracked. Transparent transaction also secure, but less so because they are displayed in the public blockchain explorer, for example.
Q 4: I’ve sent a private transaction, but I can’t see it in under the account list. Why?
A 4: Since our private transactions are very secure, they will display neither in the wallet, nor in the blockchain explorer. Consequently, there is no way to somehow track it down. The only indication that a transaction occurred is reflected in the balance of your private coins.
Q 5: I forgot my password from wallet. What can I do?
A 5: There is no way to restore your password. You must write it down and store in multiple places!
Q 6: What can I do to prevent losing access to my wallet data?
- Always remember your password and make a note of it outside your computer and other’s eyes;
- Never give your password to anyone else;
- Make a backup of your wallet by exporting it, save a copies of it outside of your computer (cold storage : e.g. USB, secure flash disc with you as only owner) and try to regularly update your backups (export).
Q 7: Why doesn’t the wallet software working on my system
A 7: Make sure, your system is suitable – check the supported operating systems and versions. Other versions are not likely to work. Perhaps in future, we add support for them.